Useful information

Reception

Reception is open 24 hours a day. You can contact the reception from your room by calling 9.
Please contact reception to receive personal service.

For foreign currency exchange, please contact reception. It is possible to exchange money from: 9:30 to 21:00.
Our hotel accepts the following payment methods:
– Cash
– Credit card VISA and MASTER CARD

Guest Relations

For feedback, questions and other services (such as reservation services), please contact the front desk. We will respond to any requests during your stay.

Services and prices

Free services:
Iron and ironing board
Baby cot
Tea and coffee pot in the room
Beach towel change with pool card
Safe

In the event of a minor accident or need for first aid, please call 9 or 112.

Pharmacy

Pharmacies in Bulgaria are marked with a green cross. You can find the nearest pharmacy in Nessebar, which is 600 m2 from the hotel. Normal opening hours are 8:30 – 20:00 on weekdays.

Hospital

The hospital is located in Nessebar. In case of a hospital visit, please make sure you have your insurance documents, passport and cash.

Internet access

WiFi is free throughout the hotel. Simply reach reception to get your password.

Room and housekeeping

Rooms will be cleaned every day from 09:00 to 17:00. For ENVIRONMENTAL reasons, please put your towels on the floor if you want to use them again.
If you prefer new ones, put them in the bathroom rack. Change the bed linen every three days.

Pool towels will be changed in the room.
Minibar – In addition, your room is equipped with a minibar. The minibar is refilled daily upon request.

Swimming pool

Opening hours: from 09:00 to 18:00, with lifeguard.
Please do not book the sun loungers with clothes or towels when not in use.
Please note that the areas around the pools can be slippery. Take care when walking in these areas. The pools are cleaned and chlorinated each evening after closing time, therefore it is prohibited to use the pool after working hours.
It is not permitted to remove sun loungers away from the pool area. Always check the safety and depth rules displayed in the pool before use.
Please note that all babies must use swimming diapers in the pool.

Beach

Remember that the size and strength of waves are constantly changing and therefore warning flags should always be observed. A red flag means it is dangerous to go in the water and you should stay on the beach.

Note the following:
Please read and follow the health and safety instructions posted at the pool.
Check that all inflatable flotation aids are intact and working properly.
Test snorkels and masks in shallow water to see if they work.
Pay particular attention to beaches away from the main tourist areas where help is limited in case of an emergency. Always check the seabed before diving and remember to watch out for strong currents
Drink plenty of water to prevent dehydration.
Be sure to supplement your sun protection throughout the day. Salt water reduces the effect of sun block.
Watch out for boats, windsurfers, water skis and others that may be close to shore.

Safe

A safe is installed in your room. Contact reception for further information.
Please leave the door open when leaving.

Fire and safety

All rooms are equipped with a smoke detector. Paradiso Dreams has fire extinguishers and clearly marked escape routes. If you require special assistance in an emergency due to a physical disability or other problem, please speak to reception when you check in.

Please read the following important safety points carefully:
Do not smoke in your room and in all indoor areas.
Familiarise yourself with the location of your room in the building as soon as you arrive.
Study the evacuation plan and familiarize yourself with the nearest evacuation point.
Count the number of doors between your room and the nearest escape route. This will help you find your way in case of limited visibility.
Check fire alarm and fire extinguisher locations.

If you find or smell a fire:
Alert reception immediately. If the corridor is full of smoke, stay in your room. Take your room key/card if you leave the room. You may be blocked by smoke or fire and need to turn back. In the event of a small fire in a confined space, use a fire extinguisher. If you cannot extinguish the fire, close the door of the burning room.

If the fire alarm rings:
Please follow the instructions as part of the evacuation information.

If you cannot leave your room:
Call reception and tell them you are still in your room. Close vents and gaps around the door with wet towels to prevent smoke from entering your room. Go to the window and get the attention of passers-by. Open the window if the smoke in the room becomes too thick. Do not jump from the balcony. Wait for instructions from Emergency Services. In a smoke-filled room, you can see best and breathe easiest near the floor.

Other

Visitors are allowed in the hotel. Please contact reception if you would like to welcome visitors.
The hotel is for non-smokers.
Please inform reception in case of any damage in and around the hotel.
If you have lost or found anything, please contact reception.

Sports

Water sports – Join us for a variety of water sports on the beach! We offer:
• Banana
Jet ski

Excursions

Join our exciting, interesting and fun excursions and you will have memories that last much longer than your holiday.
Contact the front desk for schedules, times and prices.

Local bus transport

Want to spend a few hours in the city center, shopping, visiting cultural highlights, etc.? The next bus stop is 500 metres away and takes you to your desired destination.

Taxi

To order a taxi, please contact our receptionists who will be happy to help you!
In case of a complaint: report the plate number of the taxi and contact the hotel manager.

Rent a car

Our cooperation partner is a local car rental company and they offer quality cars at special prices. For more information, please ask at reception.

The journey home

All information regarding your trip home can be found at reception. You will find departure lists approximately two days before departure. Check your flight details and check the pick-up times.
Note! Check-out is no later than 12:00. We would like to inform you that you can store your luggage in the luggage room.
For late check-out , please contact the front desk for availability and rates.

Before leaving the hotel, we ask you to:

Empty the safe
Pay your bills
Leave the room key at reception
Put labels on your luggage
Have your ticket, passport and travel documents in your hand luggage.

Overweight:

Airlines have tightened controls on overweight baggage. Check the maximum allowance per person with your correspondent airline.

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OFFER:
EASTER AND SAINT GEORGE’S DAY

Validity: 3 - 6 May 2024

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MAY HOLIDAYS 2024